Southern Domestic Diva LLC (“Southern Domestic Diva,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, southerndomesticdiva.com.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you may have regarding your information.
1. Information We Collect
When you use our website, request a cleaning quote, contact us, or communicate with us through our website chat or messaging services, we may collect information such as:
- First and last name
- Email address
- Phone number
- Property or service address
- ZIP/postal code
- Information about the cleaning services you are requesting
- Information you provide when communicating with us
- Any other information you voluntarily submit through our website
We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information through cookies or similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to requests for cleaning quotes and information
- Schedule and provide cleaning services
- Communicate with you about your requested services
- Contact you regarding appointments, inquiries, or customer service
- Send requested updates, confirmations, or other communications
- Respond to questions submitted through our website chat
- Improve our website, services, and customer experience
- Maintain website security and prevent fraud or misuse
- Comply with applicable legal requirements
3. Phone and SMS Communications
If you provide your phone number and consent to receive text messages from Southern Domestic Diva, we may use your phone number to send customer-care and/or promotional messages, depending on the consent you provide.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Opting out of promotional messages does not necessarily prevent us from sending non-promotional communications that are necessary to provide services you have requested.
We do not sell your phone number or SMS consent information to third parties for their own marketing purposes.
4. How We Share Information
We may share information with trusted service providers that help us operate our business, website, communications, scheduling, customer service, or other business functions.
These providers may process information on our behalf and are expected to use it only for the purposes for which it was provided or as otherwise permitted by law.
We may also disclose information when necessary to:
- Comply with applicable laws or legal processes
- Protect our rights, property, or safety
- Prevent fraud, abuse, or security threats
- Protect the safety of our customers, employees, or others
- Complete a business transaction, such as a merger, acquisition, or sale of assets
5. Third-Party Services
Our website may use third-party services and technologies to provide forms, communications, analytics, chat functionality, scheduling, payment processing, website hosting, or other business services.
These third-party providers may process information according to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services when appropriate.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve performance, and provide a better user experience.
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When information is no longer needed, we may securely delete or dispose of it in accordance with our business practices and applicable law.
9. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also request information about how your personal information is being used or withdraw certain communications consent.
To make a privacy-related request, please contact us using the information below.
10. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
11. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Southern Domestic Diva LLC
Phone: 629-800-5134
Website: southerndomesticdiva.com
Nashville Office:
4909 Alabama Avenue 1021
Nashville, TN 37209
USA
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