SOUTHERN DOMESTIC DIVA

TERMS OF SERVICE

SOUTHERN DOMESTIC DIVA, LLC operates business as a cleaning service provider under the following terms and  conditions.

SOUTHERN DOMESTIC DIVA, LLC is herein referred to as SDD.

SDD reserves the right to make amendments to these conditions without giving prior notice.

By requesting SDD to provide service by any means including, but not limited to, telephone, email, fax, online booking form and/or direct conversation—the client accepts that these terms and conditions are legally binding.

GENERAL DOMESTIC AND/OR OFFICE OR OTHER COMMERCIAL CLEANING; SPRING CLEANING; DEEP CLEANING; AFTER FUNCTION OR EVENT CLEANING; PRE AND/OR POST MOVE CLEANING; RENOVATION OR BUILDING CLEANING:

Payment is required following the completion of cleaning, subject to other arrangements as made with SDD management.

SDD reserves the right to suspend its cleaning service if an invoice is not paid on presentation or at the start of the month, week or day due as the case may be.  All outstanding monies or fees will be charged 2% per month interest from due date plus attorneys fees on a lawyer to client basis.

Prices as per estimate and/or quote are calculated for labor, square footage of the area being serviced, number of bedrooms and bathrooms, and any extra services as requested and agreed to by SDD, unless otherwise agreed to by SDD.  SDD reserves the right to amend an estimate and/or quote if on arrival conditions and/or circumstances are substandard or vary from information provided to SDD to obtain either said quote or estimate.

Time estimates given by SDD for work as requested are only an estimate, as size of the area and the actual level of dirtiness as well as conditions encountered have a direct effect on the time needed.  SDD cleans need whatever amount of time it takes to complete the regular duties per basic or deep cleans as per requested level of service that may or may not include extras unless such was part of the specific level of service requested and agreed to by SDD management.

Working with or around contractors and/or other service providers can require more time to complete the same work and SDD reserves the right to amend any cost estimates and/or quotes and charge accordingly.

Start and collection times given by SDD are only an estimate as traffic conditions and taxi transport of us are beyond our control, the amount of employees working on any given day can also take less or more time, high season takes a lot more time, as do month ends.

The client agrees to instruct our employees on what tasks to do as per their requirements or provide a list of such giving priorities of tasks to be undertaken. Unless otherwise requested and agreed to by SDD, the client is required to provide all cleaning equipment in safe and good working order and all detergents, ladder and cleaning equipment that will be required to perform the work, the client is required to provide trash bags and paper towels. No responsibility is undertaken for using same. 

The client has the responsibility to remove all items in the home, including refrigerated items, before the commencement of post move cleanings. Items left behind are presumed to be unwanted by the client unless explicitly stated otherwise by the client on their instruction form.

Collection and returning of keys by SDD will attract a surcharge dependent on distance and/or time in terms of such extra service. Should there be any loss of such key or key, the liability will be limited to the actual cost of the key only (max $5).

The client has the responsibility to deactivate any alarms and no responsibility for the triggering of an alarm system or costs related to a response will be accepted by SDD.

SDD reserves the right to suspend or cancel a cleaning service if there are problems with the access, water or electricity supplies, or problems working around other contractors and/or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.

SDD staff are not allowed to use a stepladder high than 3 feet.

CLAIMS AND COMPLAINTS:

The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.

The client is responsible for securing cash, jewelry and any other items of value. SDD pays staff well and has a zero tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above.

If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to both SDD management and the Legal Authorities. The client will lay a charge of theft, if actual theft has taken place and follow through to the point of actual prosecution. Failure to do so will nullify any claim against SDD.

The client or a representative has the responsibility to be present both at the start and end of each service, to inspect any cleaning performed. This will enable SDD to rectify any substandard work while still on the premises. Where SDD is only advised later, we will rectify on the next clean or if possible make other arrangements to do so.

Complaints need to be made within 12 hours of the completion of the service.

The client is responsible for securing or removing all fragile or easily breakable items from areas that need to be cleaned. Items excluded from any liability by SDD are cash, jewelry, art works, antiques and items of sentimental value.

Lost keys, if lost by a SDD representative will be limited in terms of liability by SDD to the actual cost of the lost key subject to a maximum amount of $5 in total.

SDD reserves the right not to be liable if service is postponed due to broken equipment, or any circumstances beyond our direct control, or if there are issues in terms of safety.

SDD reserves the right not to be responsible for accidental damage of any nature.

INSURANCE:

SDD has insurance to cover any accidental damages caused by a SDD member of staff at a point of service, subject to the damages been reported within 12 hours of completion of the service in writing either per email or fax to SDD.

Insurance will not cover anything that may breakdown or stop working at any time and this would include but is not restricted to vacuum, computer, fridge, freezer, microwave, dish washer,  stove, oven, washing machine and tumble dryer or the instability of any item which the client is already aware of, such as headboards, bathroom fixtures or other property fittings. The client is obliged to notify SDD management of fittings that are poorly secured, not secured or appliances that are not in proper working order. No liability will be accepted by SDD for any of the above or for damage caused directly or indirectly to anything else or anyone else.

SDD reserves the right not to share any confidential company information or documents.

GOOD BUSINESS RELATIONSHIPS:

No client will be entitled to a full or partial refund; this is subject to the discretion of SDD management.

Should a client not be satisfied with the level of service from a SDD and such is conveyed to SDD within the prescribed 12 hour period of completion of the service, SDD reserves the right to do a re-clean of the specific area at an agreed time. The client will need to be present during the re-clean.

A re-clean will only be carried out once.

CANCELLATION AND POSTPONEMENT OF SERVICES:

A booked or routine service may be postponed or cancelled as the case may be up to 48 hours prior to an agreed starting time of the cleaning service. The request must be per email, fax or direct telephone call with SDD management and needs to be confirmed by SDD to be valid.

The client undertakes to be liable for the full fee should the request be made within the 48 hour period (less than 48 hours). Any cancellation or reschedule must be made by calling (629) 800-5134.  A cancellation/reschedule will not be accepted otherwise.

Month-end confirmed bookings will be subject to a cancellation fee of 50% of the original invoice cost unless made 3 working days in advance in writing per email, fax or telephone call.

The client is responsible to provide property access to SDD as agreed to. In the event of a no show or lock out by the client; the client will be held liable for the full service charge and/or costs related to such.

Unless a specific contract is in place all regular on-going services be it, daily, weekly, bi-weekly or monthly require a full calendar months’ notice to terminate the service. The notice must be made in writing per email, fax or telephone call. Failure by the client to provide the stipulated notice, the client accepts liability for all fees due over the notice period.

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EMPLOYING SDD STAFF:

No staff member or ex staff of SDD may be offered or given temporary or permanent employment by the client directly or indirectly (family, work) without prior negotiation with SDD. The period of protection is agreed to as 2 years. This applies to the date of termination of services of SDD by the client irrespective of any cause or reason. Should a staff or ex staff member be employed within the said 2 years period the client agrees to be liable for a referral fee calculated at $150 per day that SDD provided service in a given week. This will be calculated on the basis of the higher of – the highest number of days in any given week within a retrospective 3 month period and – the amount of days per week is employed for by the client/ex client.

The client accepts that SDD is a staff recruitment and placement business and SDD will charge a placing fee of 16% based on the full annual cost to the client in terms of an employment contract negotiated with SDD in terms of negotiating employment of an employee. This applies in respect of any monies and/or fees due to SDD or claimed by SDD.

SDD provides a sourcing service for clients looking for staff at 14% of annual cost to client, as above.

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These terms and conditions shall be governed by relevant Laws of the State of Tennessee. The client agrees to be bound and subject to the jurisdiction of the relevant courts of United States.